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Mercy Hospital Fort Smith is a hospital registered with U.S Centers for Medicare & Medicaid Services. The facility number is #040062. The hospital type is acute care hospitals. The address is 7301 Rogers Ave, Fort Smith, AR 72903. The overall rating is 3. Facility ID 040062Facility Name MERCY HOSPITAL FORT SMITH Address 7301 Rogers Ave Fort Smith AR 72903 County Sebastian Telephone (479) 314-6000 Hospital Type Acute Care Hospitals Hospital Ownership Voluntary non-profit - Private Emergency Services Yes Overall Rating 3 Overall Quality Star Rating Measures Mortality Measure Total measures in the group: 7. Facility reported measures count: 7. Better than the national value: 1, No different: 6, Worse: 0 Safety of Care Measure Total measures in the group: 8. Facility reported measures count: 8. Better than the national value: 2, No different: 6, Worse: 0 Readmission Measure Total measures in the group: 11. Facility reported measures count: 11. Better than the national value: 1, No different: 9, Worse: 1 Patient Experience Measure Total measures in the group: 8. Facility reported measures count: 8. Better than the national value: , No different: , Worse: Timly Effectiveness Measure Total measures in the group: 14. Facility reported measures count: 13. Better than the national value: , No different: , Worse: Notes The Overall Hospital Quality Star rating summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s overall star rating is calculated using only those measures for which data are available. The average is about 37 measures. Hospitals report data to the Centers for Medicare & Medicaid Services through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall star ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals. The methodology uses a simple average of measure scores to calculate measure group scores and Z-score standardization to standardize measure group scores for these 5 measure groups: 1. Mortality 2. Safety of Care 3. Readmission 4. Patient Experience 5. Timely & Effective Care After estimating the group score for each hospital and each group, CMS calculates a weighted average to combine the 5 group scores into a single hospital summary score. If a hospital is missing a measure category or group, the weights are redistributed proportionally amongst the qualifying measure categories or groups. HCAHPS Patient Survey Ratings Hospital Consumer Assessment of Healthcare Providers and Systems Completed Surveys: 2576, Response Rate: 34% (2019-01-01~2019-12-31) QuestionResponses Patients who reported that they "Always" received bathroom help as soon as they wanted Percent: 69% Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted Percent: 8% Patients who reported that they "Usually" received bathroom help as soon as they wanted Percent: 23% Patients who reported that they "Always" received help after using the call button as soon as they wanted Percent: 63% Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted Percent: 11% Patients who reported that they "Usually" received help after using the call button as soon as they wanted Percent: 26% Patients who reported that their room and bathroom were "Always" clean Percent: 72% Patients who reported that their room and bathroom were "Sometimes" or "Never" clean Percent: 9% Patients who reported that their room and bathroom were "Usually" clean Percent: 19% Cleanliness - linear mean score Score: 87 (scale 1-100) Cleanliness - star rating Rating: 3 (scale 1-5) Patients who reported that their nurses "Always" communicated well Percent: 77% Nurse communication - linear mean score Score: 90 (scale 1-100) Patients who reported that their nurses "Sometimes" or "Never" communicated well Percent: 5% Nurse communication - star rating Rating: 3 (scale 1-5) Patients who reported that their nurses "Usually" communicated well Percent: 18% Patients who reported that their doctors "Always" communicated well Percent: 80% Doctor communication - linear mean score Score: 92 (scale 1-100) Patients who reported that their doctors "Sometimes" or "Never" communicated well Percent: 5% Doctor communication - star rating Rating: 3 (scale 1-5) Patients who reported that their doctors "Usually" communicated well Percent: 15% Patients who reported that they "Always" received help as soon as they wanted Percent: 67% Staff responsiveness - linear mean score Score: 85 (scale 1-100) Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted Percent: 10% Staff responsiveness - star rating Rating: 3 (scale 1-5) Patients who reported that they "Usually" received help as soon as they wanted Percent: 23% Patients who reported that staff "Always" explained about medicines before giving it to them Percent: 62% Communication about medicines - linear mean score Score: 77 (scale 1-100) Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them Percent: 20% Communication about medicines - star rating Rating: 3 (scale 1-5) Patients who reported that staff "Usually" explained about medicines before giving it to them Percent: 18% Discharge information - linear mean score Score: 88 (scale 1-100) Patients who reported that NO, they were not given information about what to do during their recovery at home Percent: 12% Discharge information - star rating Rating: 3 (scale 1-5) Patients who reported that YES, they were given information about what to do during their recovery at home Percent: 88% Patients who "Agree" they understood their care when they left the hospital Percent: 44% Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital Percent: 4% Care transition - linear mean score Score: 82 (scale 1-100) Patients who "Strongly Agree" they understood their care when they left the hospital Percent: 52% Care transition - star rating Rating: 3 (scale 1-5) Patients who "Agree" that they understood the purposes of their medications when leaving the hospital Percent: 39% Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital Percent: 4% Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital Percent: 57% Patients who "Agree" that the staff took my preferences into account when determining my health care needs Percent: 49% Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs Percent: 6% Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs Percent: 45% Patients who "Agree" that they understood their responsiblities in managing their health Percent: 43% Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health Percent: 3% Patients who "Strongly Agree" that they understood their responsiblities in managing their health Percent: 54% Patients who reported that NO, they did not discuss whether they would need help after discharge Percent: 16% Patients who reported that YES, they did discuss whether they would need help after discharge Percent: 84% Patients who reported that their doctors "Always" explained things in a way they could understand Percent: 77% Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand Percent: 6% Patients who reported that their doctors "Usually" explained things in a way they could understand Percent: 17% Patients who reported that their doctors "Always" listened carefully to them Percent: 78% Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them Percent: 6% Patients who reported that their doctors "Usually" listened carefully to them Percent: 16% Patients who reported that their doctors "Always" treated them with courtesy and respect Percent: 86% Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect Percent: 3% Patients who reported that their doctors "Usually" treated them with courtesy and respect Percent: 11% Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) Percent: 7% Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) Percent: 22% Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) Percent: 71% Overall hospital rating - linear mean score Score: 89 (scale 1-100) Overall hospital rating - star rating Rating: 3 (scale 1-5) Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for Percent: 77% Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for Percent: 9% Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. Percent: 14% Patients who reported that their nurses "Always" explained things in a way they could understand Percent: 74% Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand Percent: 6% Patients who reported that their nurses "Usually" explained things in a way they could understand Percent: 20% Patients who reported that their nurses "Always" listened carefully to them Percent: 74% Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them Percent: 6% Patients who reported that their nurses "Usually" listened carefully to them Percent: 20% Patients who reported that their nurses "Always" treated them with courtesy and respect Percent: 83% Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect Percent: 4% Patients who reported that their nurses "Usually" treated them with courtesy and respect Percent: 13% Patients who reported that the area around their room was "Always" quiet at night Percent: 57% Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night Percent: 13% Patients who reported that the area around their room was "Usually" quiet at night Percent: 30% Quietness - linear mean score Score: 81 (scale 1-100) Quietness - star rating Rating: 3 (scale 1-5) Patients who reported NO, they would probably not or definitely not recommend the hospital Percent: 3% Patients who reported YES, they would definitely recommend the hospital Percent: 76% Recommend hospital - linear mean score Score: 91 (scale 1-100) Patients who reported YES, they would probably recommend the hospital Percent: 21% Recommend hospital - star rating Rating: 4 (scale 1-5) Patients who reported that when receiving new medication the staff "Always" discussed possible side effects Percent: 48% Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects Percent: 30% Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects Percent: 22% Summary star rating Rating: 3 (scale 1-5) Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge Percent: 8% Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge Percent: 92% Surgical Complications and Mortality Measures (2016-04-01~2019-03-31) Measure NameCompared to NationalDenominatorScore Rate of complications for hip/knee replacement patients No Different Than the National Rate 785 2.1 Death rate for heart attack patients No Different Than the National Rate 346 13.7 Death rate for CABG surgery patients No Different Than the National Rate 120 3.7 Death rate for COPD patients No Different Than the National Rate 396 8.8 Death rate for heart failure patients No Different Than the National Rate 723 11.9 Death rate for pneumonia patients No Different Than the National Rate 708 14.5 Death rate for stroke patients No Different Than the National Rate 314 13.9 Postoperative Acute Kidney Injury Requiring Dialysis Rate No Different Than the National Rate 1441 1.47 Postoperative Respiratory Failure Rate No Different Than the National Rate 1201 3.26 Serious blood clots after surgery No Different Than the National Rate 3052 2.54 Blood stream infection after surgery No Different Than the National Rate 1371 5.63 A wound that splits open after surgery on the abdomen or pelvis No Different Than the National Rate 649 0.83 Accidental cuts and tears from medical treatment No Different Than the National Rate 1919 0.81 Pressure sores Better Than the National Rate 8029 0.07 Deaths among Patients with Serious Treatable Complications after Surgery Better Than the National Rate 166 112.75 Collapsed lung due to medical treatment No Different Than the National Rate 10579 0.24 Broken hip from a fall after surgery No Different Than the National Rate 9444 0.10 Serious complications Better Than the National Value 0.74 Perioperative Hemorrhage or Hematoma Rate No Different Than the National Rate 2884 2.10 (责任编辑：) |