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ShareFile for Windows

August 11, 2025

Contributed by: 

P

Download ShareFile for Windows installer files from here.

For end-user help including downloading and sign in, see ShareFile for Windows User Help.

ShareFile for Windows allows you to access your files directly through a mapped drive, providing a native Windows Explorer experience. Files are downloaded only when accessed, and temporarily stored on your computer. Changes made to the files are automatically saved back to the cloud. You can access more functionality through the Windows right-click context menu and perform operations such as sharing or requesting of files.

ShareFile for Windows v 23.4.8.0 or higher

Ensure that your environment meets the system requirements for ShareFile for Windows. ShareFile for Windows is compatible with the following operating systems:

XenApp and XenDesktop 7.15 LTSR, XenApp and XenDesktop 7.18, or Citrix Virtual Apps and Desktops 7 1808 or later

Local administrator rights are needed to install the app.

.NET 4.7.1 Framework is required

ShareFile for Windows now supports devices powered by ARM-based processors.

Some super group users are unable to select Notify Users.

Free disk space might display the wrong value after canceling a file copy.

This release addresses issues that improve overall stability.

Localization might not be applied to root folders.

ShareFile for Windows icon might not appear in the system tray.

Pinned applications might not appear after reboot..

Updated the feedback email address for new ShareFile Help Center.

File conflicts might occur when frequent changes are made to a file.

The manage permission dialog might not handle Super User Group properly.

A ShareFile for Windows session might cause the application to not close properly.

Some ShareFile for Windows users might experience higher than usual CPU usage.

Some deleted files with unsaved changes might not be recovered from the recycle bin.

Using remote wipe might cause an infinite restart loop.

Saving Excel files using OneDrive for Business connector might cause a file conflict.

Google Drive connector might not mount initially.

Desktop icons might not display properly.

Adding a client user to a folder might cause an error.

Renaming a connector folder might cause an error.

Renaming a connector folder remotely might cause an error.

Renaming desktop icons might cause a position change.

Clicking the reset button in the Sync window might not release the selected folders.

Selecting Cancel after modifying a folder in Sync might fail.

Modifying a folder in Sync to “Make online only” might cause an error.

Uploading a file might cause a conflict if a previously deleted file had the same name.

Saving to a sub-folder might cause a permission error to display.

Clone user checkbox might not work when adding folder permissions.

CBFS driver might remain after new installation of ShareFile for Windows.

On non-English systems, an assert error box might display.

Get a Link and Request a Link might show invalid access levels based on account settings.

Office file changes might cause an inaccurate conflict detection notification.

The correct error icon might not display when a network connection is unavailable.

The virus status for some files might not display after a refresh.

Driver conflicts might occur with Windows Docker containers.

Autoupdates might fail to install.

The ShareFile for Windows auto-updater might run cmd.exe indirectly.

The ShareFile for Windows installer might re-install WebView2.

When utilizing the Get a Link function, the notify task might fail.

Checking files in or out within a SharePoint connector folder might cause an error.

If the local cache is manually deleted while uploading files, a failure to upload might not display.

Modified dates might not display the correct information with saved WordPerfect files.

Folders moved remotely might cause an error.

Some network share connectors might not display a check out option.

Automatic selection of a client certificate might fail.

The accidental creation of item names with invalid Unicode characters might cause an error.

Files might not update when there is no change in file size.

Uploading files with certain Unicode characters might fail.

File contents might not be updated when versioning is turned off.

Get a Link option for connector folders and files might fail.

Moving folders might result in high CPU utilization.

Attempts to move a folder might cause the application to fail.

Files that are renamed remotely might appear twice.

A file might display the wrong upload time when accessed in another time zone.

After versioning is disabled for a folder, the ability to check files in and out of the folder might continue.

The offline sync window might display an incorrect content size.

When leaving files open during sign out, the cache might not clear.

After signing out, the Confirm Sign Out window might remain on the screen after revoking the device.

When remotely updating a file, the file might modify the date of the parent folder.

Files saved with a CAPS application might not sync to the cloud.

The Manage Folder Permissions window might not display permission content for some users.

Rotating an image file in Windows Photo Viewer might delete the original file.

Attempting to connect to CNS servers might fail.

Accessing restricted zone folders might cause an authentication issue.

Saving AutoCad and AutoCadLT files might not include temp files.

Some files and folders created in ShareFile might not sync.

Authentication might fail causing the error message: “Failed to retrieve two factor backup options, please try again.”

Saved AutoCad and AutoCadLT .dwg files in ShareFile might display as .bak files.

Attempting to sign in using workspace authentication might cause a script error.

ShareFile for Windows might provide an incorrect URL during a redirect.

Modified AutoCad Revit files might not save to the cloud in ShareFile for Windows.

Using WebView2 might cause a large cache file.

WebView2 might suffer compatibility issues during login on older machines.

Opening ShareFile for Windows might cause high memory usage.

Cloud contents moved to a new local folder might disappear if the local folder isn’t created successfully.

Local cache might fail if sign in is unsuccessful.

Attempts to create files and folders might fail after an unsuccessful sign-in.

Using the overwrite option during a file upload conflict might not work.

Authentication might fail in some environments.

Attempting multiple edits using Excel might cause an error message.

Files and folders displaying in ShareFile for Windows might differ from the WebApp.

Some PowerPoint files might lose images when stored with ShareFile for Windows.

ShareFile might error out after logout and synchronization stops working.

Excel files might be deleted after editing in ShareFile for Windows.

Opening and saving Excel files might cause an error message.

ShareFile for Windows content refresh might cause an error.

Changing networks might cause an error with ShareFile for Windows.

Folders in ShareFile for Windows might display as files.

ShareFile for Windows might fail to download files to a location with a long path name.

Overlay icons might not appear consistently on files in connectors.

Single sign-on might not work correctly on certain deployments. When this occurs, an error message appears: “We’re sorry, access is not allowed because you have out-of-date software.”

ShareFile for Windows might display a warning about unsaved changes to files when exiting.

SSO might fail using SAML with Azure AD.

Note:

The user agent during authentication is now: Mozilla/5.0 (Windows NT; Win64; x64; Trident/7.0; rv:) like Gecko NT, is the kernel version of the Windows Operating System and RV is the version of Internet Explorer/Edge installed.

ShareFile for Windows might fail to download files to a location with a long path name.

Overlay icons might not appear consistently on files in connectors.

Single sign-on might not work correctly on certain deployments. When this occurs, an error message appears: “We’re sorry, access is not allowed because you have out-of-date software.”

The Last Modified Date on folders might not update correctly when changing files inside the folder.

ShareFile for Windows might not save the PDF correctly after editing a file in Adobe Acrobat.

Certain Windows applications might exit unexpectedly intermittently.

Users are not prompted to authenticate again after failure to authenticate when using network share connectors.

Microsoft Office files might be deleted from ShareFile after saving.

ShareFile fail to mount in certain environments.

Folders with large image and video files might take longer than normal to load.

Offline files might not be accessible if the files remained offline.

AutoCAD files with changes might remove older versions of uploaded files.

When ShareFile for Windows is signed in without a network connection, offline files cannot be edited.

AutoCAD files might be randomly deleted.

When users open a changed file, the content in the file might be outdated.

Opening files might incorrectly show a conflict message.

Exporting a document as a PDF might fail.

An “Incorrect function” error message appears when accessing the mapped ShareFile drive.

Files saved using Microsoft Edge might not upload correctly.

When a user’s AppData system variable points to a UNC path, ShareFile for Windows exits unexpectedly.

PDF files might get corrupted when saving.

PDF files edited using Bluebeam become corrupted.

ShareFile incorrectly shows “Your access token might be expired or revoked” when logged on to a VDA.

After upgrading ShareFile, the application maps to the wrong drive letter.

Saving to a ShareFile location eventually corrupts the saved file.

Disconnecting or changing networks might cause ShareFile to exit unexpectedly.

ShareFile might consume high memory.

When saving a file to ShareFile, high latency might occur.

Users might see outdated versions of files.

ShareFile might perform slowly.

ShareFile might not save .dwg files from AutoCAD.

Jupyter Notebooks keep adding new checkpoint folders into ShareFile.

Windows Explorer might freeze when opening a folder.

When editing files with Blue Beam, zero-byte files might get uploaded.

Moving folders from ShareFile to the local machine might not transfer files inside the folder.

Project files might become corrupt when opened.

When storing app data using Fslogix, ShareFile might not work.

When renaming a file before it is fully uploaded to the server, two files might be created locally.

When using SAML single sign-on in a VDA, the automatic logon might not work.

PDF files might become corrupt when opening or editing.

File and folders might be mismatched between ShareFile remotely and locally.

When saving a file to the ShareFile drive, the drive might write slowly.

When right-clicking a file, the context menu might not appear.

The Last Modified Date on files might not be consistent.

No new issues have been observed in this release.

No new issues have been observed in this release.

No new issues have been observed in this release.

No new issues have been observed in this release.

The official version of this content is in English. Some of the Cloud Software Group documentation content is machine translated for your convenience only. Cloud Software Group has no control over machine-translated content, which may contain errors, inaccuracies or unsuitable language. No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, suitability, or correctness of any translations made from the English original into any other language, or that your Cloud Software Group product or service conforms to any machine translated content, and any warranty provided under the applicable end user license agreement or terms of service, or any other agreement with Cloud Software Group, that the product or service conforms with any documentation shall not apply to the extent that such documentation has been machine translated. Cloud Software Group will not be held responsible for any damage or issues that may arise from using machine-translated content.

DIESER DIENST KANN ÜBERSETZUNGEN ENTHALTEN, DIE VON GOOGLE BEREITGESTELLT WERDEN. GOOGLE LEHNT JEDE AUSDRÜCKLICHE ODER STILLSCHWEIGENDE GEWÄHRLEISTUNG IN BEZUG AUF DIE ÜBERSETZUNGEN AB, EINSCHLIESSLICH JEGLICHER GEWÄHRLEISTUNG DER GENAUIGKEIT, ZUVERLÄSSIGKEIT UND JEGLICHER STILLSCHWEIGENDEN GEWÄHRLEISTUNG DER MARKTGÄNGIGKEIT, DER EIGNUNG FÜR EINEN BESTIMMTEN ZWECK UND DER NICHTVERLETZUNG VON RECHTEN DRITTER.

CE SERVICE PEUT CONTENIR DES TRADUCTIONS FOURNIES PAR GOOGLE. GOOGLE EXCLUT TOUTE GARANTIE RELATIVE AUX TRADUCTIONS, EXPRESSE OU IMPLICITE, Y COMPRIS TOUTE GARANTIE D'EXACTITUDE, DE FIABILITÉ ET TOUTE GARANTIE IMPLICITE DE QUALITÉ MARCHANDE, D'ADÉQUATION À UN USAGE PARTICULIER ET D'ABSENCE DE CONTREFAÇON.

ESTE SERVICIO PUEDE CONTENER TRADUCCIONES CON TECNOLOGÍA DE GOOGLE. GOOGLE RENUNCIA A TODAS LAS GARANTÍAS RELACIONADAS CON LAS TRADUCCIONES, TANTO IMPLÍCITAS COMO EXPLÍCITAS, INCLUIDAS LAS GARANTÍAS DE EXACTITUD, FIABILIDAD Y OTRAS GARANTÍAS IMPLÍCITAS DE COMERCIABILIDAD, IDONEIDAD PARA UN FIN EN PARTICULAR Y AUSENCIA DE INFRACCIÓN DE DERECHOS.

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ESTE SERVIÇO PODE CONTER TRADUÇÕES FORNECIDAS PELO GOOGLE. O GOOGLE SE EXIME DE TODAS AS GARANTIAS RELACIONADAS COM AS TRADUÇÕES, EXPRESSAS OU IMPLÍCITAS, INCLUINDO QUALQUER GARANTIA DE PRECISÃO, CONFIABILIDADE E QUALQUER GARANTIA IMPLÍCITA DE COMERCIALIZAÇÃO, ADEQUAÇÃO A UM PROPÓSITO ESPECÍFICO E NÃO INFRAÇÃO.