Find your service below then follow the cancel instructions: 

Legacy TransUnion Credit Monitoring (discontinuing in 2025) 

This is one of our legacy credit monitoring products that will be discontinued in 2025. It comes with TransUnion credit report and score access, 3-bureau monitoring and alerts and personalized credit education tools.

To cancel online, log in and click “Manage Account” located in the main menu area. You can also call us to cancel.

Phone: 855-681-3196

Hours: Monday – Friday 8 a.m. – 9 p.m. Eastern Time 

Saturday – Sunday 8 a.m. – 6 p.m. Eastern Time 

The call center is closed on all United States observed holidays.

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Legacy TrueIdentity

TrueIdentity and TrueIdentity Premium will be discontinued in 2025. TrueIdentity is our basic identity protection product, which comes with TransUnion credit report access, monitoring and alerts. TrueIdentity Premium is our paid identity protection product that includes your credit report and score.

To cancel online, to your account and click “Manage Account”. Then, click “Payment” and select “How can I cancel my membership?” You can also call us to cancel.

Phone: 855-260-9279

Hours: Monday – Friday 8 a.m. – 9 p.m. Eastern Time 

Saturday – Sunday 8 a.m. – 6 p.m. Eastern Time  

The call center is closed on all United States observed holidays.

New TransUnion Credit Memberships (FREE & PAID)

TransUnion Credit Essentials (Free) and Credit Premium (Paid) are our new credit monitoring memberships. Both come with your TransUnion credit report and score, personalized offers and educational tools. Credit Premium offers additional features.

To cancel online, and click "Settings" located in the main menu area. Then, click “Membership Details” and scroll to the bottom to see your options. You can also call us to cancel.

Phone: 833-543-4353  

Hours: Monday-Friday 8 a.m. – 9 p.m. Eastern Time 

Saturday-Sunday 8 a.m. – 6 p.m. Eastern Time 

The call center is closed on all United States observed holidays.

TransUnion Identity Protection 

Our comprehensive identity protection solution can safeguard you against identity theft and fraud. To cancel online, log in to your member dashboard, then go to the drop-down menu in the top right-hand corner of the screen. Select the "Protection Plan" tab, then click the "Cancel" button under your Current plan. You can also call us to cancel.

Phone: 833-570-2959

Hours: Monday – Friday 8 a.m. – 8 p.m. Eastern Time 

Saturday – Sunday 9 a.m. – 7 p.m. Eastern Time 

The call center is closed on all United States observed holidays.