Australia Mail tracking statuses Status Description
Contact sender   ‘Contact sender’ means that your item has been returned to the sender. If this happens, Aussie Post will let the sender know why the item has been returned to them. You should contact the sender of the item directly for an update.  
Processed Through Facility    
Arrived at Facility    
Invalid track ID   The 'invalid tracking ID' status could mean: a) you've entered the wrong number – please double check it and try again; b) the number isn't being recognised by our system – please wait 24 hours and try again; c) the item you're tracking is more than two months old  
In transit   You may see 'in transit' as your parcel status for a few days. This is because, between origin and destination, Aussie Post often won't rescan your parcel. But it is moving through the parcel network.  
Delivered   Great news, your parcel has been 'delivered'!  
Attempted delivery - redirected to Post Office    
Pending   'Pending – no events yet' means your item hasn't been scanned yet. Try tracking your item again in 24 hours – the status should have been updated.  
Possible delay   ‘Possible delay’ means we’ve received your item, but delivery might be delayed due to something like a flood or traffic incident. For international parcels, they may need to be inspected further by Customs. Try tracking your item in another day or so, or contact the sender to follow up.  
Not trackable   You might see the status 'product not trackable' or 'sorry, this item can't be tracked' if you're using an international delivery service that doesn't come with tracking as a standard feature.  
Despatched   Despatched means: a) your parcel is on its way overseas, has been received into the international system and is awaiting delivery, or b) you have an item coming to you from an international location and it has been despatched by the sender  
Awaiting Collection   Good news! 'Awaiting collection' means that your item is waiting for you at the Post Office indicated on the card left in your letterbox, or in the SMS / email notification Aussie Post sent you.  
Processing   ‘Processing’ means Aussie Post received and approved the shipping information that the sender has entered into their online system.  
Started   The status 'started' means that the sender has entered shipping details into Aussie Post online system, but we haven't received it yet. Try tracking your item again in 24 hours – the status should have been updated.  
Unable to gain access   ‘Unable to gain access’ means there was a reason Aussie Post couldn’t access the property to deliver your item, like a locked gate or a dog. In these cases, your parcel will be taken to a nearby Post Office, and the postie will leave a card to let you know where and when you can collect it.  
Unsuccessful pickup   ‘Unsuccessful pickup’ means a pickup has been booked for the parcel, but Aussie Post were unable to collect it. This could be because no one was at the pickup address or Aussie Post couldn’t gain access, the address was incorrect, or the parcel wasn’t ready to be collected.  
Scheduled for delivery processing    
Scheduled for despatch    
Customer Enquiry lodged   ‘Customer enquiry lodged’ means either the sender or addressee has contacted Aussie Post Customer Care team with an enquiry about this item. It doesn’t relate to the physical location of your parcel.  
Carded - awaiting collection    
Transfer to delivery agent    
Arrived at facility in destination country    
Return item from customs (Otb)    
Attempted delivery    
Item Lodged    
Received by overseas carrier    
Delivery status not updated. The delivery status for this item has not been updated    
Distribution to PO Box in Progress    
Sorting Complete    
On board with driver    
Arrived at Post Office    
Arrived at USPS Regional Destination Facility    
Arrived at facility    
Departure from outward office of exchange    
Processed through facility    
Delivered to community mailbox, parcel locker or apt./condo mailbox    
Item out for delivery    
Item processed    
Item arrived    
Delivered to community mailbox, parcel locker or apt./condo mailbox    
Undeliverable    
In transit    
Item processed    
Item arrived    
Item in transit    
Item departed    
Item was released by Customs and is now with Canada Post for processing    
Item departed    
Import clearance start    
Item was released by Customs and is now with Canada Post for processing    
Import clearance success    
Electronic information submitted by shipper    
Airline departed from original country    
Uplifted from Transshipment Hub    
Hand over to airline    
Security check successed    
Item despatched to Transshipment hub    
Received by line-haul    
Processed at origin hub    
Received shipment    
Outbound in sorting center    
Inbound in sorting center    
Accepted by carrier    
Waiting for pickup    
Shipment confirmation    
Shipment picked up by Canada Post