smtmrndmdnght , 03/22/2023

The recent update to the app is incredibly better and user-friendly than it was during the height of the pandemic. (I mention this to give the app development team an idea of which update I’m referring to because I’m not sure when it exactly the new version was rolled out. And I don’t know because it was really confusing using the app before. For security reasons, the app logged me out during long periods of unuse— which were frequent because every time I tried to use it to upload documents OR check my SNAP balance, I couldn’t do it.)
However, the new interface is so much cleaner and intuitive. Right off the bat I can see my SNAP balance, freeze my card, read my documents from oldest to newest, and immediately determine which benefits are active and which are not. Honestly, the app seems a lot better than the (also updated) website. (Although the update to the website is also way better than it was before, during the height of the pandemic.)
I also like that the app developers realized that the phone app NEEDED to be different from the website. The app wasn’t intuitive before because users had to navigate it, with many clicks, as if it were the website.
Overall, I’m so happy with the changes made! Hopefully this helps all of us stay on top of renewal deadlines better, and our active benefits.

Thank you for taking the time to give a positive review! Be sure to check out future releases. Our goal is to keep improving the app.

Just Thankful. , 06/15/2018

I think it sounds better “old fashioned” than old! ;) and for whatever reason, afraid of technology, after many intents for different kind of things. Where I used to fill a paper job-application and submitted in person!
I was already getting blocked when heard I need to submit a document... but this app made it so easy!! I thank you. It’s not easy to apply for benefits when I should be contributing and helping others. What is behind to be doing this, is hard to handle, and every other little thing, it looks as a huge one! Maybe I’m the only person who feels like this, maybe not. But I thank the government, this institution and each person involved, like the kind and patience lady that just helped me on the phone, (Mrs. Rose/Rosemary/Rossie?) for making this process less difficult. And whoever created this program/app. Which I think it’s quite kid-friendly, and is what I need to be able to go through. Sincerely, thank you.
Cristal Martinez Frank.

Hi Cristal, Great! The app was created to make managing your benefits easier. We're glad to hear it's working well for you.

Mercedes_delin , 04/08/2019

I have things to do, like set up my healthcare plan properly so I can go get an ultrasound for my child, which is what you guys were supposed to be offering here. What did I get? A glitch, I can’t even freaking log in to my account because after I answer my DOB and SSC I am proceeded to the next part of logging in and it says “answer these three questions, you only have one try” and yet...THERES NO QUESTIONS just a grey screen with that writing typed on the top, I closed out and re entered my information again. STILL NOTHING NEW, just the grey screen holding me back from getting my healthcare done. And worse I just got off the phone from the interview she should be calling me soon to see if I’ve uploaded my documents and when I have to tell her there is a glitch and I can’t log in, I’m sure we won’t be able to continue much of the process without it, then I will have to dip into my wallet, and spend money that a young mother looking for help with her healthcare shouldn’t be spending right now, just to get a ride all the way 30 minutes out to use the father of my child’s computer. I need this to be fixed because this affects everything in my agenda and this is supposed to help me not dig me further into my problems.

Hi - Sorry for the trouble you are experiencing. If you are still having an issue with the app, email us at YourTexasBenefits-App@hhsc.state.tx.us. Someone will contact you.