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A passenger said she "broke down in tears" after being shouted at by staff at Heathrow Airport amid long queues. Helen Steel, 49, who was trying to fly home with KLM to Oslo via Amsterdam with a cat named Thomas, said her experience at the airport had been an "absolute nightmare". Speaking at a crowded Terminal 4, Ms Steel said: "I started travelling this morning at 3am from Dorset, and they knew about the cyber attack yesterday and didn't tell us. "If they just told us that there was a cyber attack, I wouldn't have travelled up here. "I've got an animal here, so I'm very concerned about his welfare. "I've been shouted at twice and I broke down in tears because I was worried about him. "None of us have had any information whatsoever. Whenever we ask ground staff, they shout at us." (责任编辑：) |