24/7 Multilingual Customer Support
Trip.com offers customer service in 24+ languages, 24/7 live agent support—including English, Chinese, Japanese, Korean, and Thai, among others. Users can independently cancel or modify eligible bookings via the Trip.com app or website.

Clear Flight Cancellation & Change Policies
Trip.com displays flight cancellation and change policies for each flight ticket during the booking process, including fees and applicable conditions. Users can also purchase Trip.com’s “Cancellation Protection Option” (refund insurance) to maintain flexibility if their plans change.

Trip.com Price Transparency
Trip.com shows all-inclusive prices (tax included) upfront, with all fees confirmed before payment. Trip.com partners directly with some low-cost carriers (LCCs) to avoid markups by intermediaries. Trip.com offers “Price Trends,” “Price Prediction Tools,” and a “Price Alert” function to track fare changes and notify users actively when prices drop.

Clear Flight Information & Policies
Trip.com’s search results page clearly displays layover times, airport transfers, and visa requirements. The Trip.com app provides departure reminders and layover alerts to help users plan their journeys smoothly.

Extensive Airline & Route Coverage
Trip.com partners with 640+ airlines worldwide, covering a wide range of routes and regions. Trip.com supports everything from LCCs to full-service carriers, and allows users to search for and book multi-airline connecting flights to suit diverse travel needs.

Localized Services for English - Speaking Markets
The Trip.com website and app support English interfaces and allow payments in major currencies (e.g., USD, EUR, GBP). Trip.com 's dedicated English-speaking customer support team delivers services tailored to the preferences of English users globally.

Strong Brand & Transparent Operations
Trip.com Group is a leading global travel service provider, publicly listed on NASDAQ. Trip.com Group comprises Trip.com, Ctrip, Skyscanner and Qunar, demonstrating strong technological capability and global operational infrastructure. Trip.com Group maintains official partnerships with numerous airlines and national tourism boards, offering reliable and transparent booking services.