Marina lagarde , 04/07/2024

The only reason I was able to connect my printer to be able to print what I wanted was because I connected it thru the Ethernet cable. I could not connect it through WiFi because each time I tried to it kept asking me for my admin password for this printer??? I do not recall at any time establishing an admin password for this printer and it is a new printer however I have always out every one of my HP printers through the HP SMART APP and joined the entire process through both my computers and cell phones and for some odd reason your left hand does not know what the right hand is doing. You make everything so difficult on the customer that I am now choosing to stop with HP since they have been unable to fix all the issues they themselves have created and since they have already gotten all my money the could care less of the continuing problems I am having with their products and most of all their service and uncaring employees. There is no follow up, it’s all about pass the buck and the American people have to get wise to this company and realize they are not part of the American system. They are just getting rich on us. It’s real and it is here and you have to understand it’s time to stop giving up and letting these large companies take our money and providing substandard products and service and that is all HP is about.

Resiliant1 , 08/23/2022

I used to have an HP printer and it was injured beyond repair in a move. That printer was my best friend sometimes and I was so indecisive when considering a new one. It has taken me years to commit to a new printer; I've picked up second hand ones, emailed documents to printing shops or used the library printer. This HP Deskjet 4100e was given to me as a gift (from someone who probably thought I was ridiculous to not have a printer-considering my working/volunteering/Momming from home). I was reluctant to have a brand new-fresh out of the box printer, but I couldn't refuse the gift. I honestly couldn't have imagined the ease of setting this printer up. (It sat new in the box for a few days; we blinked at each other for a bit). I finally opened it up and wow! Bluetooth communication is so liberating! I can relax and send to print as I scroll. The only drawback is it holds a small amount of paper-which is a good thing in my case so I can spare some trees and be mindful of my environmental footprint. (I'm guessing it holds a half an inch of paper-haven't counted how many pages. I prefer to read, not count). Anyways, this is a great printer overall and I'm happy with everything about it!

JWhitnee , 06/13/2022

I have struggled with this printer/app/software trifecta of disaster for far longer than I’d care to admit. From issues of the app simply never wanting to work in any sense of consistency, to the printer itself too stupid to recognized the difference between used and brand new ink, it baffles me I have not simply thrown the whole thing into the dumpster.

There seems to be a new flavor of difficulty every time I want to use the thing, which is rare and saved only when there comes a time of desperate need. That is how much I despite using this printer. I have reinstalled the app more times I can count on one hand, due to issues that can range from being inexplicably unable to to save a pdf to something as major as not being able to use it at all because it can’t sustain itself from crashing long enough to log me in. And if I can miraculously get the program to execute its basic functions, the printer suddenly decides it will simply not print more than half a page, or worse, that it will cease to remember how to wirelessly connect to the computer in the first place.

This product uses technology that makes it “sleek” and modern but is riddled with more bugs than a NYC dumpster and good luck manipulating their virtual assistant into getting you real, human help. I have tried time and time again to fix and make this work, but it’s clear now I will be staying away from ALL HP products from here on out.