wrelli77 , 03/23/2022

This was going beautifully! Then the update came last week. (March 2022) And now it won’t let me use this app. It says my device “requires IOS 13.0 or later, but, that I can download the last compatible version”. (Download an older version of this app). Well..., guess what? It won’t even let me do that. It just spins then says it says it won’t update. And I try going back on the Kohl’s app, it says there is a new enhanced version. You can NOT close out this notification and shop any way. So I click on the notification (since it won’t close) and it forwards me right back to the App Store🤦🏼‍♀️ Such a bummer ☹️😐😩
I would use this app all the time! It was great to go in the store with. All my stuff I needed- Kohl’s cash, promotions, credit card, even check my balance, if a pick up was ready- all at my fingertips. Now gone 😢 I hope they come up with a patch or something for those of us who’s current device doesn’t have a supporting update yet.
Also, must say, was nice to be able to shop from home and check my balance and due date right from the app.
It’s funny, I recently gave them 5 stars right from their app, then this happens. It was definitely a 5 star

Want More x10 , 01/14/2024

I like shopping at kohls this is just an app issue. It is one of the most frustrating shopping apps I use. You cannot always go back to previous screen (like reading QA in reviews) meaning you have to go all the way back to the home screen and start your search again. Additionally, if you’re picking a color you can’t just click back you have to navigate a confusing route in order to get back to your product. Or if you are in your shopping cart and you select the item in your shopping cart because you want to read the details of the item again, you can change the color options and update the item in your shopping cart but it doesn’t take you back to the product page, so you can see details review again etc. App search functions and filters are very limited. I love the ability to eliminate certain brands (rather than selecting brands that I’d like to see) I have to go in and click all 75 of the other brands except for the one or two I’d like to eliminate, it is annoying. Because it is not an easy to use shopping app it is very frustrating, I have put it down on more than one occasion and just not completed. Meaning Kohls is losing money by not updating the usability features of this app. Please look at other retailer apps (like target) to see an easy, user-friendly app and how it should function.

Reviews from SC , 09/24/2018

I usually do not write reviews, but this app has frustrated me so much, I felt compelled to do so. I am a busy working mom, so, I rely on the convenience of mobile apps for easy bill pay. Well sometime earlier this year I paid my bill through the Kohl’s app and it charged my account THREE times! I had enough money in my account at the time and though it was frustrating, I thought maybe it was human error or even a glitch. Well fast forward some months and here we are again. After having went through that debacle I am always very careful when paying to make sure I don’t hit the button more than once nor am I signed up for auto draft, and wouldn’t you know, IT CHARGED MY ACCOUNT TWICE!! So now I’m of course livid, especially because I did not have enough in my account to cover both payments. I called customer service and they make it to seem like it is something I had done, which is making me even more upset, so, finally after speaking with three different people I was able to speak with a supervisor, who assured me they were going to take care of everything. I called today and not only did they NOT take care of it, they never even cancelled the second payment!! Then the customer rep I was speaking with had the audacity to say well you know you can call your payment in to us!! Worst customer service and app ever!!