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Customer Help Center and FAQs

时间:2025-10-10 06:45来源: 作者:admin 点击: 4 次
Get answers to your energy account questions. If you are looking to upgrade your natural gas or electric meter, or find info about tree trimmings, we

Yes! The Budget Payment Plan smooths out monthly energy costs creating predictable bills year-round to avoid spikes in the winter or summer months.

We estimate the total annual energy cost at your location based on previous energy usage, divide that cost by 12 months, and bill for the average monthly cost. If you have lived at the location for less than 1 year, the monthly average payment will reflect usage by previous occupants. If the location is new construction, the monthly average payment will be based on usage at similar locations.

We review your actual energy usage and monthly payment amount in March, June, and November. If your actual energy usage is higher or lower than the estimate, then your monthly Budget Payment Plan payment amount may increase, decrease, or remain the same at those times.

In June, we determine if you have over- or under-paid for actual energy used fo the entire year (from June to June). If you over-paid, then you will receive a refund or credit. If you under-paid, you will be billed for the outstanding balance.

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