As I sign up for DoorDash as a merchant, what can I expect?

Sign up for DoorDash by or contacting sales. As you enroll, you'll create a DoorDash username and password, choose an order method, input store settings, add menu items, select pricing, and connect your bank account. For more information on what to expect as you're signing up, including images and step-by-step instructions, keep reading on the Learning Center.

What are the pricing plan differences?

Pricing plans differ based on the level of built-in marketing plans included.

The "Basic" including our core marketing tools (listing your store on the DoorDash app, discoverable in search, and featured in our algorithmic collections like "Fastest Near You" or "Local Favorites") at 15% delivery commission and 6% pickup commission with a 7-day free trial.

The "Plus" plan adds an expanded delivery area and DashPass, at 25% delivery commission and 6% pickup commission, with a 30-day free trial.

The "Premier" plan includes all of the benefits of "Plus" and a Growth Guarantee* at 30% delivery commission and 6% pickup commission, with a 30-day free trial.

All plans include Online Ordering, commission-free online ordering for your website.

Partnership Plans are available for restaurants with 75 or fewer locations in the US. 6% Pickup is available to all partners in the US who comply with the DoorDash Merchant Terms of Service, including having DoorDash Pickup menu prices match in-store prices.

Commission is a percentage of the order subtotal for each order processed through the DoorDash platform. DoorDash charges commission rates to bring value to your store and your community; commissions cover advertising and marketing, delivery driver costs, customer service for consumers, merchants, and Dashers, technology platform costs, and more. Learn more about pricing.

*DoorDash "Premier" Growth Guarantee: Accept at least 20 orders per month or DoorDash will refund your commission costs for that month. For the Merchant Location’s first 6 months on the Marketplace platform as a Premier merchant partner, they are eligible for this rebate if (1) they cancel fewer than 5 orders that month and (2) maintain "open hours" on DoorDash for 90% of the Store Hours that they have set in the Merchant Portal.

Does DoorDash charge any other fees?

DoorDash does not charge an activation fee, subscription fee, software fee, cancellation fee, contract fee, or any hidden fees. However, certain fees may be applicable for additional products or services as you opt in, such as: 

If you choose to use the DoorDash Tablet to accept orders, you can use it for free for the length of your trial, then $6 per week in the US, $3 per week in Canada, and $0 per week in Australia and New Zealand. You can also accept orders via point of sale integrations, email, or fax at no cost to you.

What do commissions and fees cover?

DoorDash charges fees and commission rates to bring value to your business and community. Here are some of the items they cover:

Advertising and marketing: Being on the DoorDash app puts your business in front of new customers every day.

Delivery driver costs: We empower our community of Dashers, who make every delivery possible by providing them flexible earning opportunities with competitive local pay, promotional pay, 24/7 support, third party insurance, and exclusive discounts. Learn more about the Dasher Community at Dasher Central.

Customer service and support for consumers, merchants, and Dashers: Customers, business owners, and Dashers all have unique needs that often need addressing immediately. When something goes wrong with an order, we have a 24/7/365 team of people ready to help solve customer issues, so they'll continue to order from your business.

Technology platform costs: It takes a worldwide, world-class logistics, engineering, coding, marketing, and operations team to keep the DoorDash app and website, our Merchant Portal and tablet, and our Dasher app running. We hire the best and expect the best from our team.

Credit card processing: With the exception of Online Ordering (where you only pay a credit card processing fee* with no additional commissions, monthly fees or per-order fees), all DoorDash offerings include credit card processing, so you have less to worry about when it comes to overhead expenses.

*2.90% of the total transaction amount + $0.30 per order

Can I change my Marketplace pricing plan?

You can change your plan any time in the Merchant Portal. Plans may take 5 business days to process changes, so it is not feasible to change your plan more often than about one time per week.

We encourage merchants to try a plan for a minimum of 2-3 weeks before switching in order to get the most representative picture of how well each plan works for your business.

How quickly will I get paid?

Merchant partners can either choose to receive a weekly direct deposit from DoorDash or opt in to daily payouts at no charge.

How does the free trial work?

In the US and Canada, DoorDash Basic partners start with a 7-day free trial, and DoorDash Plus and Premier partners start with a 30-day free trial. This means delivery and pickup commissions are 0%, so you can try the partnership plan* that works best for you. Tablet fees are also $0 for the duration of the trial. After the trial, there is a weekly tablet fee of $6 in the US, $3 in Canada, and $0 in Australia. Point of sale integrations are free.

After your free trial, you'll be enrolled at the commission and tablet fees indicated in your "Merchant Signup Sheet." 

You can change your plan at any point in your trial (and after your trial) within the Settings in the Merchant Portal.

*Partnership plans (Basic, Plus, Premier) are available for restaurants with 75 or fewer locations in Canada or the US.

What happens if I switch plans while on a free trial?

If you switch plans in the middle of your trial, your free trial ends, and you will be enrolled in your new plan, paying that plan's commission rate, within the next 5 business days. If you do not want to end your free trial early, we suggest setting a calendar reminder and logging in to update your plan 5 or fewer days before your trial ends.

Can I opt out before my free trial ends?

Yes, you can opt out of your free trial at any time. Please reference this resource to learn more.

Where can I go if I have more questions?

If you'd like to speak to a merchant sales representative, you can contact us online or call us Monday-Friday:

United States and Canada: 855-554-5779

Australia: 1800-717-576

Already a DoorDash merchant? Browse help.doordash.com for answers to your questions, explore the Learning Center, or call merchant support:

United States (English and Español): +1-855-222-8111

Canada (English): 647-957-7219

Canada (Français): 855-643-8439

Australia: 1800-958-316

New Zealand: +64-800-001-188