What do I do if I receive a message from a caller that I'm not interested in?

Hear from someone who’s not your type? Just skip the message! If they’re really bugging you, you can even block them by pressing “7” on their greeting. Callers that you block can’t hear your greeting, and you won’t have to hear theirs either. If you think they are doing something they shouldn’t, you can also report them to our quality department by pressing “7” again after blocking them.

What do I do if I forget or lose my membership number or pass code?

Your membership number gives you access to Vibeline and your pass code is like your bank PIN number so it is important to keep these numbers private and not to share them with anyone. To protect yourself and your mailbox from fraudulent use, call our friendly, 24-hour Customer Service at if you lose your numbers. For your security, you might be asked to verify your personal information.

What should I say in my greeting?

Your greeting introduces you to other callers, so don’t be shy! This is your chance to share what’s special about you. Relax and take your time because the best greetings get the most responses! Here are some tips for recording a greeting to get you noticed:

Keep your tone positive! Do you sound approachable? Interesting? Strong? Remember, people are attracted to confidence so speak clearly and remember to smile.

Show off the real you by sharing your best features, interests, and passions. Think about what will make you stand out to other callers, and let them know!

It’s okay to call Vibeline with your friends, but remember: if there’s more than one of you on the line, you each need to say your name in the greeting.

Listen to your greeting when you’re done to make sure it sounds the way you want and that it can be heard clearly. If you change your mind or what you’re looking for, you can record a new greeting any time you want.

What if I receive a message that I find really interesting?

When you receive a message from someone who interests you — and we know you will — you can instantly exchange private messages with them, just like sending a voicemail that they’ll hear right away. When you’re ready, send a connection request to chat with them live in a private conversation.

When is time deducted from my membership?

Time starts to be deducted after you’ve recorded your greeting and you begin to listen to greetings from other callers. From then, time is deducted from your membership on a per-minute basis. The system will always let you know when time starts and stops being deducted. Memberships that remain unused for a period of three months will be deactivated without refund.

What is offline messaging?

Offline Messaging means that not only can you hear greetings from callers currently on the line, you can also hear greetings from callers who were recently on the line, and they can hear your greeting when you’re not on the line. You can also send messages to offline callers and receive messages from callers when you’re offline. Near misses are a thing of the past! You can also save messages you receive so you can listen to them again later on.