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Can I activate international roaming after I arrive at my destination?
Yes, you can activate the International Roaming Service after arriving at your destination, through the Vi app or website by connecting to a local Wi-Fi. The service takes about 30 minutes to get activated after you have submitted the request. You may need to switch off your phone and switch it on to get it latched on to the available network once the service is activated. However, it is advisable to activate the international roaming service and pack before you leave India. With the best international roaming plans from Vi you can avoid bill shock and travel stress-free.
How can I purchase an international roaming pack?
Head to the Vi International roaming plans page via the Vi App/Website Select your travel destination & duration Choose from the best roaming packs recommended for you Roaming services will be activated from the selected date before your international travel You can purchase a Vi international roaming pack through the Vi App or website.
Do I need to select any network while on international roaming?
Whilst roaming internationally, you will automatically connect to our partner network in the destination country. So you do not need to select the network manually.
Which countries are covered by Vi international roaming packs?
Vi international roaming packs cover 146 countries. If the country you are traveling to is not covered, you will be charged standard roaming rates. For more information refer to the Terms and Conditions page. Prepaid TnC Postpaid TnC
What are the applicable tariffs in various countries?
Costs might vary depending on the destination and pack chosen. If you are on an active international roaming plan, you will be charged as per the tariffs/benefits of your pack for those country/countries. However, for calls to other countries, you will be charged as per the standard rates applicable in the country you are traveling to. Refer to the T&C page for standard rates applicable in various countries. Prepaid TnC Postpaid TnC
Can I make international calls while roaming?
Yes, you can make international calls. Charges will depend on your roaming pack and the country you’re calling.
What is international roaming?
International roaming is a service that allows you to use your mobile phone for calls, texts, and data while traveling abroad. Roaming services extend the coverage to allow usage of the home mobile number with partner network services within a foreign country. Traveling abroad with Vi’s best international roaming plan is effortless as Vi offers various plans based on your travel destination and the duration of your trip.
Can I use data while roaming internationally?
Yes, most of the Vi roaming packs include data. The amount varies by pack selected and your destination.
Will I be charged for incoming calls while roaming?
Incoming call charges depend on the country you are in and the pack you have selected. Some packs offer free incoming calls.
What should I do if I face network issues while roaming?
Once you land try restarting your phone and ensure your international roaming service/pack has been activated. If you are already active on a roaming pack and still facing network issues, check network settings on your device, and Turn on Data Roaming. For further support, connect with our live chat agents https://www.myvi.in/videos
Can I use the same handset & SIM while traveling outside India?
Yes, you can use the same handset & SIM in any foreign country. Only if you are using a very old handset model or a non-4G/5G handset, which may not be compatible with the available partner networks in some of the countries, you may need to change your handset. Ex. many countries have only 4G networks, so your handset should be 4G/5G compatible to be used in that country.
How to make voice calls once I reach another country
To make voice calls from overseas, dial the number with the area code as you would do when in India. To call another country, dial + with the country code followed by the phone number. For example, to call someone in India while traveling abroad, just add India’s country code +91 as a prefix and enter the number i.e. +9198110XXXXX
Will I be charged for incoming messages while on International Roaming?
No, incoming SMS on International Roaming is not charged. However, incoming calls are chargeable on International Roaming.
Can I use my free data quota on my Postpaid Plan or Prepaid Plan on International Roaming?
No, any in-built data quota on your postpaid or prepaid plan is not valid for usage outside of India. For International Roaming, you need to buy separate roaming packs. Vi offers a variety of best international roaming plans with validity ranging from 1-day for temporary usage to 30-days for longer trips.
I am not getting network signal whilst on international roaming
Check if your International Roaming service or pack has been activated. If not, activate now by clicking https://www.myvi.in/international-roaming-packs If it is already active and you are still facing network issue while travelling abroad, please disable Wi-Fi on your handset and follow the below troubleshooting steps: IOS Settings > Mobile Data/Cellular Data > Data Roaming > Turn on Data Roaming Change the Network mode to 2G/3G/4G, i.e. Turn off VOLTE Settings > Mobile Data/Cellular Data > Voice & Data > Turn off VOLTE Settings > Mobile Data/Cellular Data > SIM APPLICATIONS > Click on Roaming > Click on International Roaming & Click OK or ACCEPT on prompt If the handset doesn’t show any network symbol, please try to change the network selection mode from Manual to Automatic in Settings > Mobile Data > Network Selection > Turn off the AUTOMATIC toggle to turn on the Manual search Operators If issue persists or for any assistance related to International Roaming, you can connect with our live chat agent click here Android Settings > SIM & Mobile Networks > Advanced Settings > Data Roaming > Turn on Data Roaming/Select “Always” Settings > SIM & Mobile Networks > Turn off VOLTE calls Settings > SIM & Mobile Networks > Preferred network type > Turn ON 2G/3G/4G (Auto mode) or LTE ON Tools > SIM toolkit/Vi menu/USIM) > Roaming > Select International Roaming and wait for prompt ‘Already On’ and please accept it. If this doesn't appear, repeat the same steps again *Select the International Roaming option from the SIM tool kit continuously till you get the prompt as “Already On If the handset doesn’t show any network symbol, please try to change the network selection mode from Manual to Automatic in Settings > SIM & Mobile Networks > Mobile Networks > Choose network manually/Network Operators If issue persists or for any assistance related to International Roaming, you can connect with our live chat agent click here
How can I use my Vi mobile in a foreign country i.e. on International Roaming?
To use your Vi mobile in a foreign country, you need to activate International Roaming service on your mobile before you leave India International Roaming service allows you to use your phone in a foreign country. However, all the usage is charged as per applicable standard International Roaming rates. These rates differ from country to country. Given below is the range for the rates for various types of usage : To use your phone freely in a foreign country without worrying about high bills, it is advisable that you purchase an International Roaming Pack. we have packs to suit all kinds of trips – 1 day / 7 day packs for short trips and 10 day / 14 day / 28 day packs for longer holiday / stay abroad. If you plan to purchase an International Roaming pack, then you do not need to activate the International Roaming service separately. To activate International Roaming Service or Pack, you can simply go to the International Roaming section on the Vi app or our website for more details mentioned below.
Can I activate the International Roaming service after reaching another country?
YES, You can activate International Roaming Service after reaching another country, through Vi app or Vi website by connecting to a local Wi-Fi. The service takes about 30 minutes to get activated after you have submitted the request. You may need to switch off your phone and switch it on to get it latched on to the available network once the service is activated. However, it is advisable to activate the International Roaming service and pack before you leave India.
What if the country I am travelling to is not covered under the Roaming plan?
You will be charged the standard roaming rates for these countries. For country wise standard roaming rates refer the Terms Conditions Page
Can I choose an International Roaming Pack for only the number of days I am travelling?
Yes. We have different packs to suit all kinds of trips – 1 day packs for short trips and 10 day / 14 day / 28 day packs for longer holiday / stay abroad. Choose the one that best suits your need.
If I call other countries while abroad, will I be charged?
While on a Vi Roaming Pack, if you make a call within the country where you have travelled to or for calls back to India, you will not be charged (if your usage is within the pack quota). However, for any calls to any other country in the rest of the world, you’ll be charged as per your recharge. If you are not on a pack, the rates will vary from country to country. Refer the T&C Page for standard rates applicable.
How do I know when is my IR pack getting expired?
If you already active on IR pack, you can check it in your account profile in Vi App.
How will I know about my Data consumption during International Roaming?
You will get SMS alerts on consumption of 50%, 90% and 100% of your pack data quota.
What if I do not take a pack whilst on international travel?
You will be able to use International Roaming services, however you will be charged as per standard rates of the country you are roaming in We strongly recommend though that you buy an International Roaming Pack as well. click bit.ly/IntlRoaming2
What happens after my pack is expired?
Vi Prepaid customers will be charged at standard roaming rates once the international roaming pack expires. Vi Postpaid customers can enjoy superior benefits on the pack. All our postpaid Roaming Packs come with ‘Always-On’ feature, to protect you from high International Roaming Charges for any usage post pack expiry. For eg: If you have taken a 10-day pack and you continue usage on International Roaming post 10 days, you will just get charged as per the Daily Roaming pack @Rs749 as your entire usage is treated as pack usage, thereby saving you from any high bill basis standard rates. If your usage is less than Rs 749 post IR pack expiry, you will be charged on actuals and not a flat amount of Rs 749. Example: Post IR pack expiry, if you send only 2 SMS in the day, then you will be charged Rs30 for the day (Rs15/SMS). The "Always On" feature comes with a validity of 3 years from the date of IR pack activation. It will remain active even after you return to India but NO charges would be incurred when in India. To avoid unnecessary charges in your future travel unless needed, it is recommended that you disable mobile data from your handset by switching it off in your data connectivity settings. See More See Less
Prepaid
What are the best international roaming plans for Vi prepaid users?
Vi offers the best international roaming plans for prepaid users with Unlimited data, unlimited incoming and outgoing calls, or SMS, based on the plan selected. Vi international roaming packs are suitable for short trips – 1/7-day packs or long trips with 10/14/28-day holidays abroad.
What happens if I exceed my roaming pack limits?
If you are active on an International roaming pack, you can check your usage on the Vi App. Additional usage will be charged at standard international rates. We recommend choosing a pack based on your travel duration and needs.
If I have not taken an International Roaming pack, can I use mobile internet?
All data usage is charged as per applicable standard International Roaming rates. To use your phone freely in a foreign country without worrying about high bills, it is advisable to purchase an International Roaming Pack. To activate International Roaming Service or Pack, you can simply go to the International Roaming section on the Vi App or website for more details.
How can I activate International Roaming service on my number?
To activate International Roaming services on your mobile number, follow the below steps: For all customers (except ROB & KOL ): 1. SMS toll-free ACT IMRS to 199 (Please note that standard roaming rates will apply) OR2. Steps to activate International Roaming service on Vi app Go to International Roaming Scroll to look for the banner "Not looking for a pack?" - Click on explore Standard Rates Select the country of travel Click on Activate International Roaming (IR) service OR 3. Recharge with any international roaming plan of your choice to use benefits in international roaming at discounted rates
Can I use my phone in a foreign country, if I do not buy a pack?
You can use your phone in a foreign country, without an International Roaming pack, as long as you have activated the International Roaming service on your mobile. However, it is advisable to use an International Roaming pack as you will be charged as per the standard rates. For Prepaid customers from all other circles, International Roaming service is pre-activated.
What is Vi’s 10 Digit customer care number?
Your International Roaming service needs to be active when you are calling the helpline number +91 9885098850 from your Vi no. No charges apply when you call this helpline number from your Vi number when abroad. You can also dial this number from a local phone abroad, call charges apply as per the country’s call rates.
When will the international roaming pack get activated?
The international roaming pack you purchase will activate within 30 minutes of purchase and will expire based on the pack validity. User can track the benefits usage on the Vi app. Note: Currently, there's no option to pre-book your international roaming pack for prepaid.
Will I get connected to the network automatically in International Location?
If you are traveling to Australia, USA or Singapore, you will need to do the following to connect to the network: Ensure International Roaming service is active on your number (please refer to the FAQ on how to activate International Roaming service) Ensure you have a minimum balance of Rs65 or you recharge with an active international roaming plan You need to follow the above 2 steps to be connected to network in the 3 countries mentioned. For all other countries – you will get connected to the network automatically but will need to activate International Roaming services or recharge with an International Roaming pack to use benefits. See More See Less
Postpaid
What happens if I exceed my roaming pack limits?
Vi Postpaid customers have superior benefits on the pack as open market our postpaid Roaming Packs come with the ‘Always-On’ feature. This feature remains active on your number and protects you from high international roaming charges when you use your mobile number for making or receiving calls or while using your mobile internet. This service will remain active even after you return to India but No charges would be incurred when in India. The “Always On” feature has a validity of 3 years once it gets activated.
If I have not taken an International Roaming pack, can I use mobile internet?
All data usage is charged as per applicable standard International Roaming rates. To use your phone freely in a foreign country without worrying about high bills, it is advisable to purchase an International Roaming Pack. To activate International Roaming Service or Pack, you can simply go to the International Roaming section on the Vi App or website for more details. Postpaid: Our in-built feature called RoamSafe safeguards you from accidental data usage in a foreign country, thereby resulting in high data charges. Your mobile internet will be kept deactivated, if you travel without a pack or if you travel to a country where our packs are not applicable. If you still wish to use the internet on your mobile, at the applicable standard roaming rates, you can send the SMS ACT IRDATA to 199. This service will remain active for 2 Days and gets automatically deactivated after 2 Days. You can renew this service after every 2 Days by sending the SMS ACT IRDATA to 199. However, we strictly advise NOT to use mobile internet abroad without an international pack. Either use a local Wi-Fi or choose a pack from the best international roaming plans available for always staying connected. Once the data service has been made active, it will remain ON unless a customer specifically deactivates the data service again. To deactivate the data service (or to re-activate RoamSafe), send the SMS: CAN IRDATA to 199.
How can I activate International Roaming service on my number?
Postpaid users need to activate International Roaming service before leaving the country. One can activate the service by visiting the Vi app or Vi website () or by calling up our Customer Care on 199 (toll-free). You need to select the De-activate option if you wish to de-activate this service.
Can I activate an International Roaming pack in advance?
Yes, you can activate an International Roaming pack upto 60 days in advance. You can submit a Future Dated Request on our Vi App or Vi website, as per your date of travel. The pack will get activated at 00:00 hours on the date you submit the request for. Just in case, your travel plan gets changed for any reason, you can cancel your pack activation request any time before the pack activation date. However, once the pack is activated, you cannot cancel the request irrespective of whether you travel or not. This advance booking facility for International Roaming packs is available only for postpaid customers. We currently do not have this facility for prepaid customers.
Can I use my phone in a foreign country, if I do not buy a pack?
You can use your phone in a foreign country, without an International Roaming pack, as long as you have activated the International Roaming service on your mobile. However, it is advisable to use an International Roaming pack to avoid high bill as you will be charged as per the standard rates. Postpaid users need to activate International Roaming service before leaving the country.
I am a postpaid user, how am I protected against high bills on International Roaming?
Your bill depend on how and how much you use your phone abroad. If you have not taken any International Roaming pack and use your phone normally as you do in India, there is a high chance of you getting a very high bill. It is, therefore, advisable to use your phone on International Roaming only with a pack. However, we have some safety measures in place to prevent high bill for you for any unconscious usage. RoamSafe: To safeguard you from the accidental data usage in a foreign country, thereby resulting in high data charges, your mobile internet will be kept de-activated, if you travel without a pack or if you travel to a country where our packs are not applicable. If you still wish to use internet on your mobile, at the applicable standard roaming rates you can send the SMS ACT IRDATA to 199. Always on : We offer an additional safeguard with ‘Always-On’ feature to protect you from high International Roaming Charges for any usage post pack expiry. For eg: If you have taken a 7-day pack and you continue usage on International Roaming post 7 days (you will get an intimation upon your pack expiry), you will just get charged as per the Daily Roaming pack @Rs749 as your entire usage is treated as pack usage, thereby saving you from any high bill basis standard rates. If your usage is less than Rs749 post IR pack expiry, you will be charged on actuals and not a flat amount of Rs749. Example: Post IR pack expiry, if you send only 2 SMS in the day, then you will be charged Rs30 for the day (Rs15/SMS). The "Always On" feature comes with a validity of 3 years from the date of open market IR pack activation. It will remain active even after you return to India but NO charges would be incurred when in India. To avoid unnecessary charges in your future travel unless needed, it is recommended that you disable mobile data from your handset by switching it off in your data connectivity settings. Lastly, we would recommend that you should always purchase an International Roaming pack for using your phone in a foreign country. Get worry-free with a pack, without worrying about any high bills.
How does the International Roaming Pack work? How do I know what is the pack benefit in the country I travel to?
Vi has the simplest structure for International Roaming packs. One pack works across all pack countries. So, you don't need to buy different packs for different countries. The Pack benefits vary as per the country you travel to and depending on whether you are using a postpaid number or a prepaid. Vi International Roaming packs cover all pack countries with one pack. These countries are divided into 2 categories: Unlimited Countries – You get Unlimited Data & Calls in these countries, if you are on a pack. Non-Unlimited OR Discounted Countries – You will get a fixed quota (eg upto 15GB data or upto 1500 minutes) for usage in these countries. Exact benefits will depend on the pack you have purchased. Non-Pack countries – Vi Roaming Packs are not applicable in these countries and you will be charged at Standard Roaming rates here even if you purchase an International Roaming pack. Refer the T&C Page for standard rates applicable.
I am a REDX customer. How do I claim the FREE IR pack on my Red X Plan?
You can claim your IR Pack benefit by going to the “Plan Benefits” section on the home page of MYVi App. You can activate the inbuilt 7 days pack worth Rs.2999 without any extra cost or you can even give a future dated request to activate the pack for a future date as per your travel plan.
What is Always On that comes inbuilt with Postpaid IR Pack?
Always On is an inbuilt feature offered with selective Postpaid International Roaming Packs to protect you from high International Roaming Charges for any usage post pack expiry. For eg: If you have taken a 10-day pack and you continue usage on International Roaming post 10 days, you will just get charged as per the Daily Roaming pack @Rs749 as your entire usage is treated as pack usage, thereby saving you from any high bill basis standard rates. If your usage is less than Rs 749 post IR pack expiry, you will be charged on actuals and not a flat amount of Rs 749. Example: Post IR pack expiry, if you send only 2 SMS in the day, then you will be charged Rs30 for the day (Rs15/SMS). The "Always On" feature comes with a validity of 3 years from the date of IR pack activation. It will remain active even after you return to India but NO charges would be incurred when in India. To avoid unnecessary charges in your future travel unless needed, it is recommended that you disable mobile data from your handset by switching it off in your data connectivity settings.
Why am I billed for roaming even when I have not visited any roaming location in the last billing period?
Roaming usages are billed as per data received from the International Operators on whose network you would have used your mobile while in that country. This data is received upto 60 days from the time the usage is done. In case of delay in receiving such data files from the International Operators, usages made in a particular bill period may reflect in succeeding bill period.
What is Vi’s 10 Digit customer care number?
Your International Roaming service needs to be active when you are calling the helpline number +91 9885098850 from your Vi no. No charges apply when you call this helpline number from your Vi number when abroad. You can also dial this number from a local phone abroad, call charges apply as per the country’s call rates. (责任编辑：) |