When Tejal joined the call, her tone was simple and direct. She wasn’t confused about whether she had a hair problem—she already knew the answer. The first thing she said was:

“Nahin… bas dandruff rahata hai.”

But as the conversation unfolded, it became clear that her dandruff wasn’t a small issue at all. It was the root cause of her long-standing hair fall, weakened scalp health, and increasing anxiety about the shedding phase.

Tejal’s primary struggle was dandruff—persistent, irritating, and affecting her daily hair health. She also revealed:

Hair fall linked with worsening dandruff

Combination scalp (both oily & dry)

Washing hair 3 times a week

No major medical conditions

Curiosity about serum and its benefit

While she initially believed dandruff was just a surface problem, her coach pointed out something deeper:

Dandruff isn’t just flakes—it's inflammation + fungal imbalance + weakened roots.

This explained why her hair fall increased whenever dandruff flared.

Her hair test revealed multiple internal reasons:

Her coach explained it clearly:

“Dandruff bhi hamare root causes mein chipaki chalti hai… dandruff shuru hota hai toh sath hi hair fall hota hai.”

This means:

Roots loosen

Strands detach easily

Scalp shows lower absorption

Hair cycle becomes irregular

Poor gut health → poor nutrient absorption → brittle hair.

Internal deficiencies make hair weaker over time, especially for women.

Together, these factors created the perfect storm for chronic hair fall.

Throughout the call, she asked thoughtful questions that showed she wanted to get this right:

“Serum bhi hai kya? Mainne dekha nahin… mujhe serum lena tha. Vo kis chiz ke liye hota hai?”

“Night lotion lagana hai rat ko aur subah uthke oil lagana hai?”

“Hair vitamin day me ya night me?”

“Side effect hoga?”

“Agar kit band kiya to fir dandruff wapas ho jayega?”

These doubts matter because:

They show she feared worsening dandruff.

She was uncertain about new products like serum.

She didn’t want to misuse anything.

She wanted assurance that side effects wouldn't trouble her.

She genuinely wished to understand long-term maintenance.

A customer with this level of curiosity is far more likely to stay consistent—and consistency is the real success factor.

Tejal didn’t explicitly say she was stressed, but her reactions told the story:

She kept repeating “okay, achchha, correct, samajh aa raha hai”, showing she wanted clarity.

She insisted on writing instructions down.

She asked whether stopping treatment would bring dandruff back.

She checked about side effects twice.

These reflect:

Fear of doing something wrong

Anxiety about worsening dandruff

Worry about whether hair fall will become unmanageable

Need for reassurance and structure

Her calm tone hid a long-standing frustration with scalp issues.

The coach didn’t overwhelm her—he broke everything down:

Night before wash: Apply anti-dandruff lotion

Next morning: Apply Nourish Hair Oil 30 mins before wash

Wash with Defence Shampoo

Apply conditioner only on lengths

Repeat twice a week

He reinforced hygiene to ensure serum penetration later.

To fix nutrition, metabolism & stress:

Hair Vitamin for Her – once daily after breakfast

Hair Santulan – 2 tablets nightly after dinner

She asked, “Uska side effect nahin hoga?” He reassured her: “Ji nahin. Ye herbal hai.”

She was excited about serum but worried it wasn't in her first kit. He explained the logic:

Month 1 → clean scalp

Month 2 → add serum for hair fall control + density + regrowth support

This helped her understand why early addition wasn’t necessary.

Month 1: Dandruff clears

Months 2–3: Weak strands shed, scalp resets

Month 4: Visible hair fall reduction

Month 5: Volume & ponytail thickness increase

He explained the shedding phase clearly so she won’t panic later.

For Tejal’s dandruff + hair fall + combination scalp, the ideal Traya products are:

Targets fungal activity, calms scalp, reduces flakes.

Controls excess oil + dandruff while keeping scalp hygienic.

A herbal blend designed to soothe roots and improve circulation.

Protects hair lengths from breakage.

Corrects nutritional deficiencies that often worsen hair fall.

Balances stress response, improves digestion & metabolism, strengthens hair from within.

For thickness, density & early regrowth support.

These products directly target her root causes—dandruff, nutrition imbalance, and metabolic issues.

Tejal began the call as someone who had been silently managing her dandruff and hair fall with no proper guidance. By the end, she had:

A structured scalp routine

Clear supplement instructions

Understanding of serum benefits

A 5-month roadmap

A plan for consistent monitoring

Access to app features for tracking & support

Her journey isn’t just about dandruff—it’s about reclaiming scalp comfort, reducing shedding, and finally moving toward thicker, stronger hair.

With Tejal’s curiosity and the coach’s clarity, her success story has already begun.